Summer Updates

It has been a while since our last updates, and the Summer and beginning of Autumn bring with it a slew of updates.


We have optimised the pipeline for exporting videos to social platforms which should vastly reduce waiting time, primarily affecting shorter videos.

The overall UI has also received a touch-up with better display of error messages, better management of time zones when posting and scheduling and various tweaks.



Our audience section, where you can view profiles for your site’s visitors, has also received a number of upgrades.

1. We have added custom engagement scoring, allowing you to tweak how we score and rank visitors. Simply hover the gear icon next to your username and select “Engagement Scoring” from the dropdown list, and you can tweak what matters most to you – # of videos watched, play time, # of visits and whether they have contact information or not.


2. The profile listing has received a number of quality improvements: Better filtering, real-time upgrades, and infinite scrolling. As always, you can download the entire list of profiles in CSV format.

3. For your collectors, we have added the option to add your own fields. Hover the gear icon, select “Collector fields” and you can add new fields to include on a per-collector basis.


E-mail embeds and thumbnails

As shown in our previous post, we have also given some love to our embeds. We now support e-mail embed-codes for the major e-mail providers as well as a generic one. And to top it off, these embed codes support animated gifs, which have been shown to increase click-rates.

New Embed Options

We are happy to share updates to the embedding options in TwentyThree

In the embed function for a single video, you now have more options for customizing the embed code by toggling autoplay and by selecting the preferred method for recommended videos.

With this latest update the embed code will automatically update to match the settings you configure for each single video.

This gives more flexibility when embedding a video using the same video player, as each video can be configured differently depending on the embed destination.


Analytics Reports and Filters

A long requested feature in TwentyThree is now available.

In the analytics tool, you can now filter by videos and/or categories combined in a custom selection for videos and save a filter preset for sharing and later review.

Each filter will generate a unique URL you can save and share with other users to quickly get the latest updates on the subset of videos.

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You can create filters based on the following parameters.

Specific videos or categories: Search for the videos or categories you would like to include in the filter.

Time specific: Select a specific time periode or chose on one the predefined time periods

Embed destinations: Specific a specific embed destination for the subset of videos.



Social Update: Native Scheduling

We are doing a few updates to scheduling of post to Social Media, which we are really happy to share

Native Scheduling: Videos distributed to Facebook, Vimeo and YouTube will be pushed out to the platforms right away and published at a later time (native post). This means, that you can find the scheduled videos on your Facebook and YouTube account and can make changes if necessary before the video is published.

Twitter does not support post-without-publish and the scheduling will therefore still be handled by TwentyThree.

Edit Social Posts:You can now edit published videos from TwentyThree, changing the title and description for a video on Facebook, Vimeo andYouTube

Twitter does now allow any edits on posts, so this feature is not applicable for the Twitter distribution.


Remarketing to Visitors using TwentyThree

TwentyThree lets you connect to all the major remarketing services, including Facebook, Google, Twitter and AdRoll. This makes it easy to building remarketing or retargeting audience on the platforms based on video viewing.

Specifically, remarketing lets you show ads to people who have played video in your TwentyThree player after they have left your player and your website or used your mobile app. This helps you reconnect with them by showing relevant ads across their different devices.

Connecting your remarketing services

Connect from TwentyThree

Using the Connect feature in TwentyThree you can connect:



For each of these services you need to create a new audience or tag — and afterwards click the service icons in the TwentyThree backend and type in the relevant information.

Social Update: Vimeo Connection + Subtitles on Social

We are happy to share the latest addition to our social connections: Vimeo. You can now distribute all of your videos from TwentyThree to Vimeo and import videos from Vimeo back to TwentyThree. As with all other connections we also track all your video analytics from Vimeo in TwentyThree.

You can very easily add your Vimeo account to TwentyThree through the Social tab.

Multi language subtitle support on Facebook and YouTube

You can also now distribute videos from TwentyThree with subtitles to Facebook and YouTube. If you have more than one language of subtitles associated with you video, all subtitles will be distributed with the video with the correct language settings!



New player update: Change regarding preload of videos

In late August 2016 we made an important change on how our latest HTML5 video players behave regarding pre-load of video data in Microsoft Internet Explorer 11 and Edge.

Up until August 2016 we allowed the browsers in question to preload a small chunk of the video content on load. This may be considered a feature, since preloading the first few seconds of a video can make playback faster when actually triggered. However, with our new updated HTML5 players this behaviour is unnecessary and we have assessed that it does not add any significant benefit to the end-viewer. Additionally, the behaviour also affected the way we track plays in our analytics as loads were falsely counted as plays on embedded destinations.

We have therefore decided to no longer allow IE-11 or Edge under any circumstance to preload videos as we need to ensure constant and reliable play analytics from these browsers. For users of TwentyThree, this will mean a small drop in play-count for embedded plays in IE-11 and Edge and a slightly lower level of traffic consumption, as less data is loaded from the player in these browsers.

Please do no hesitate to contact TwentyThree support for any questions in this matter

Live: People, Realtime Viewers, Collectors, and Webinars

We have just released People, Realtime Viewers, and Collectors as individual features, and now they are also enabled when creating Live events og Webinars. This means that you no longer use the old sign-up formula – instead you add a collector to your event. You can see all the sign-ups from the collector and viewers of the specific live event under People, and who is watching your live stream “right now” under Realtime Viewers.

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When creating a new Live Event you are now asked to choose between an event or a webinar. We have enabled the possibility to create two different types and layouts of your live events; a standard live page with all the attributes you are used to, and a template for a webinar which is all about the interaction between speakers and participants. A webinar template has a bigger player, fixed sharing buttons, and allow the chat window more space. You can design both types of templates using the Site Designer in Power Mode.


… one-click integration with a lot of common marketing tools.

Connecting your different tools in your marketing stack can really help you do intelligent lead generation and build your marketing strategy on data.

Connect allow you to connect to a variety of external tools and services covering all of the most common products in the marketing toolbox:

– Analytics options let you track video playback alongside the rest of you web analytics, which allow comparison and A/B testing across marketing efforts.

– Marketing Automation options let you use TwentyThree’s collectors and realtime tracking tools directly in your CRM or lead database.

– Remarketing allows you to target advertising to viewers after they have played your video content. Connecting one or more of the remarketing services from Connect let you create audiences automatically within Google AdWords and Adroll. Based on this, you will be able to use these tools to create and run targeted campaigns to your video viewers or segments thereof.

– When you connect to e-mail marketing tools information submitted to People and through collectors will automatically be added to lists within the e-mail marketing product, which make it extremely easy to use video to create signups for mailing lists.

– Advertising connections let you run ads on videos within TwentyThree, for example controlled by Google DFP or using the common VAST standard.


Find Connect under Power Mode in the upper right corner.

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… a powerful tool for lead generation.

As a digital marketer you want to track the behaviour of your viewers/visitors in order to move them in your sales funnel, as well as reach them with intelligent remarketing.
You can now use the Collector to ask for information to show a video. By this you collect valuable information about your viewers and thereby turn your viewers into real people. And by collecting information about your viewers you can convert them into leads in your sales funnel.

You can apply the Collector to specific videos or to entire categories, and either choose to use the Collector as a wall before the video starts, as an interrupter in the video, or in the end of a video.
Customise the form of the Collector easily by activating or deactivating the various fields, and filling out the text fields.
Get an overview of how your Collectors perform with the performance metrics: Reach, Conversions, Conversion Rate, and when the last signup was registered.

Under Realtime Viewers (Power Mode) you can see who watch your videos “right now”, and you can see all your unique viewers under People. Your viewers can either be identified as real people if they fill out a collector of yours, or by data from another tool in your marketing stack, which you have connected to your video marketing platform.


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Realtime Viewers

In Power Mode you can see your Realtime Viewers:

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This is a list of the viewers who are watching videos on your site right now. All viewers get a unique Viewer ID (Eg. Viewer #53621), and we provide you with details about when, from which location, and – source the viewer is watching the video.
The green heatmaps show you how much of the video a viewer has seen – the darker green the more times the clip has been seen by the viewer.

You can also see your realtime viewers of a specific live event. Go to the event in your backend and click on Realtime Viewers:



Under the People tab you get an overview of all your unique viewers; how many videos they have seen, when they was last seen, number of visits, minutes of engagement, engagement score, and what source they come from. All unique viewers can potentially become high quality leads identified by a collector or through a connection to another product in your marketing toolbox.

If a viewer has filled out a Collector with his/her email address or if a viewer match with a lead in a marketing automation tool you have connected, the viewer is identified with all the providable information.

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Click on a single viewer to see more specific data. Such as where the viewer was first seen and how he or she has been identified. Under Activity you are able to see what videos the viewer has seen, and the green heatmaps let you know what part of the video has been seen and if it has been seen more than once.

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Inbound + Categories

To make your inbound marketing as easy to manage as possible, we have now collected all the inbound tools to manage your site in one place – under the new Inbound tab. Manage the design of your template, your content pages, how your player looks and behaves, and everything else connected to the front-end of your video site. Including Categories!

Channels are now Categories
What you used to know as Channels is now Categories, and you will find Categories under the Inbound tab. Click on “Manage categories” to do all the things you used to do with Channels: Adding new, organizing, ordering videos, using actions, etc.

You can also find Categories with the new and improved Videos tab. Here you can quickly get an overview of all videos and analytics placed in a specific category.
This also means that the Channels tab is gone for good, and we have used this opportunity to also change the order of tabs in the menu bar.

Video section vs. Video & Live Pages
As an admin of your video marketing platform, it is now possible to activate and deactivate the entire Video Section. So. If you deactivate your Video Section, but activate Video & Live Pages, all your videos and live events will still have their own unique landing page which you can use and link to as much as you like. These sites will be without “related videos” and breadcrumbs navigating back to all your videos.

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Other updates related to inbound and tabs:

– The Distribute tab is now called Social
– Site Designer and Player Builder (advanced settings) is placed in Power Mode

Power Mode

Introducing Power Mode:
The new place for the most advanced and powerful features of your video marketing platform.

Here, you will find the Batch Editing tool accompanied by Site Designer, Player Builder, API and Labs. Some of the features, you probably know already – and we are moving them as a step towards dividing the basic everyday features and the more advanced ones for the sake of simplicity.

Preview and Labs
Preview mode is where we test and improve new upcoming features ahead of launching them widely to all users. When you activate Preview, you will get early access to upcoming features, and you will also receive message and communication about these features from us.

Labs features are different. These are experimental and may never launch publicly, but we still welcome your ideas.

New Video Player


We are happy to release the new Standard Player today!

A few great things about the new player: Thumbnails create exposure to your video section or website even before people play the video – the new player has simpler and smarter choices with better visual results – and everything from thumbnails to recommendations, sharing and the scrubber has been redesigned.

In short; a simple and elegant player with much improved viewing experience.

OBS! If you do not have admin access to your video marketing platform, you should really give the admin a friendly reminder of this update! :-)

In addition to the above mentioned, here are some bulletpoints of the improvements :

– We now show time stamps in thumbnails…

– … And current time vs. the total time.

– Volume slider.

– Completely new designed share screen.

– Recommendations screen is re-designed.

– “Play next” feature.

– If you work with slides you can now choose between only watching the video, only slides, or side-by-side video and slides.

Import videos from your social channels

​​​From today, you can import all your video content from YouTube and Facebook. This makes it quick and easy to collect all your online video content in one place with all meta data and analytics included. You get the full overview from one single dashboard, where you can bring all videos back to your own website with a click. Having videos on your site is a great way to increase your SEO value. Google places a lot of weight on video content so the more content you have the better you rank. In other words, your website will appear higher up in google search results.

When you have imported your videos you can edit and re-use imported content from one platform by distributing to another one in few minutes – without the hassle of logging in and out on social account, downloading time, and uploading time.

Get started by connecting all your social accounts to your TwentyThree platform and begin the import of perhaps many years of video content – ready for re-use.

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Native Analytics

For the first time ever, you are able to see and compare how your videos are performing on the web and across social platforms in one single place. Move your mouse over the keymetrics and you will see how your videos perform both in your video section and natively on social platforms. This makes it possible to have an overview of all video content’s analytic data – and to see and compare full break-downs of impressions, plays, performance, and engagement.


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In order to get native analytics from your videos you need to connect your social platforms to your TwentyThree account under the Social tab.  

Video Overview and Social Videos

You can, now, quickly access and work with the videos you have in your video section, on your social platforms, what videos you have embedded, and your unpublished videos. You can even filter by your channels directly in the overview, and under “Social Videos” you will see what videos have been distributed to which social platforms and pages.  

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The New Editor

Today we are happy to announce a new core feature of TwentyThree’s Video Marketing Platform: Editor. This makes it easy and convenient to multiply and cut video directly within your browser.

The new Editor is built for the content marketers, optimizing their videos every day. Editor will not replace professional video editing suites, but it makes the most common tasks for marketers easier and much faster to complete, directly in the browser.

You can use the Editor for all your content, such as mobile videos, user contributed content, live recordings and much more.

Read a short description of Editor below or go to our full help center article here:


Multiply videos into optimized, focused clips to get the most SEO value on your inbound pages or ready to distribute to social media. Since your content is consumed in different ways on different platforms you need to trim your content to fit the different criteria. Use Multiply to create multiple versions of the same video, and distribute your hand picked 30 seconds to Twitter, your teaser to Facebook, and even a different version to use on your newsletter landing pages.

Cut Video

Trim or cut existing videos with a few clicks and without ever needing to download an original file again. This make it extremely convenient to work with video uploads from mobile or videos coming in from user generated campaign. It’s also an very powerful tool to use with recordings from live events.


Native Distribution to Facebook, Twitter and YouTube

We have now enabled native distribution to your social platforms!

This feature saves you the time and trouble of downloading your videos, logging in and out of your different social accounts, and uploading your videos from your local disc.

Now, all you need to do is to add your social accounts under the Distribution tab, click on the video you want to distribute, and press on the social platform you wish to post the video to.

You get a preview of your social post, the ability to switch between your different accounts and schedule your post right away.

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The ’23 Upload’ iPhone application

The newly released ‘23 Upload‘ iPhone application brings a huge advantage — allowing 23 users connect their iPhone to a 23 Video account and upload video content directly from your iPhone to your video website.

Simply download the app, type your domain, choose to upload a video from your camera roll or record a video directly in the app. While your video is uploading, add meta data for the video, such as title and description. You can even use the application as a marketing tool for collecting video content directly to your very own video archive — without requiring logins and registration.


Below you’ll find a link to the application in App Store:


Supplemented variables with Video Fields

In some cases you will want to store specific meta data with your content other than just a title, a description and tags. Video Fields lets you add in extra variables such as sub headers, a notation of the video’s language or an internal log for changes to the content.

Each variable can be set up as public, available on your 23 Video site and through the API − or it can be private and only visible after logging in to the back end.

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It’s worth mentioning that we’ve moved some features around in the backend: The configuration from video fields and custom actions have been moved from the Design section to Settings. Feel free to reach out if get confused or simply just to give some feedback:

E-mail design from the 23 Video backend

We are continuing rolling out updates to designing e-mails going out from 23 Video, and next one up is the “Open upload done”-email. You now have the option of customizing the e-mail that is sent after an open upload process is completed.

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Just like any other part of your 23 Video site, you can now use css and liquid to modify the design. And, you can always check what the emails currently look like by clicking « show preview mail». Find the email template available for styling under Design -> Page Templates -> E-mails.

More updates »